Transit Times and Shipping Costs
*Please note: Items too large for palletisation, 3 metre pipe lengths and above, will be priced ex. works - contact our sales team for exact delivery prices*.
Parcel and pallet shipment charges will be free over £300
- Parcels under £300 will be charged at £15.00
- Pallets under £300 will be charged at £50.00
24-hour delivery will be available for parcels up to 23kg - £25.00 per parcel
Orders under £100 will incur a £15 minimum order charge as well as a £15 delivery charge
Please contact your account manager for non-UK mainland delivery terms and all other queries that are not answered here.
Private addresses will be subject to one delivery attempt only. If you are unable to receive the delivery on the date stated on your order confirmation please contact us immediately to arrange a suitable delivery date. Please be aware that unsuccessful deliveries could incur additional charges.
When your order is dispatched you will receive an email with a tracking number and tracking information.
When your tracking number begins with ‘1Z9R’ your goods will arrive as parcels within 2 working days for most of the UK mainland & Belfast, for exact details check the UPS website or phone 03457 877877.
You will not be contacted before delivery is attempted.
Failed deliveries due to closed premises, lack of unloading equipment, incomplete delivery information, or access restrictions may incur additional charges.
When your tracking number begins with ‘003’ you will be telephoned to agree when you can accept these palletised or odd-sized goods, arriving on large trucks.
For more information please visit the Rotra tracking website.
Failed deliveries due to closed premises, lack or unloading equipment, incomplete delivery information, or access restrictions may incur additional charges.
Tracking numbers beginning with ‘003’ are palletised or odd-sized and are scheduled for delivery from the evening of the date of dispatch in;-
- 2 working days for postcodes AL, AB, BB, BD, BH, BL, BR, BS, CH, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DT, E, EC, EN, FY, GU, HA, HD, HU, HX ,IG, KY, L, LE, LN, LS, LU, M, ME, MJ, N, NG, NN, NP, NW, OL, OX, PE, PO*, PE, PR, RG, RH, RM ,S, SE, SG, SK, SL, SN, SO, SP, SS, ST, SW, TA, TN, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO, W
- 3 working days for postcodes BA, CA, CB, CF, DY, GL, HR, IP, LA, LD, LL, NE, NR, SR, SY, TF, TS
- 4 working days for postcodes DG, EH, EX, G, KA, ML, PL, SA, TD, TQ, TR* * Times do not apply to Islands.
- 5 working days for postcodes AB, DD, FK, IV*, KW*, KY, PA, PH * Times do not apply to Islands.
- 6/7 working days for BT postcodes and Southern Ireland
Odd sized items (e.g. pipe) may require an additional day. You will be telephoned on all “003” deliveries to agree on a delivery day.